Summary
Create a Web Application for Property manager and landlords to manage multiple properties virtually in one place. As a UX research lead, I conducted extensive research methodologies to suggest design solution.
PROBLEM
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Miscommunication between landlords and property managers
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Hard to request maintenance
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Hard to find good vendors
SOLUTION
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Create one consolidated communication application
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Built Request's tracker on appplication
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Link trustful vendor lists to choose
Research Methodologies
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Business Model Canvas
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Screen Survey
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User Interview
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Affinity Map
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Competitive Analysis
Business Model Canvas
As a group, we needed to better understand the business and what they offered.
Affinity Map
Platforms are mainly used for maintenance requests
Reminding routine maintenance to prevent bigger issues
No direct communication method
Working with trustworthy vendors is key
Competitive Analysis
With our competitive analysis, we noticed that there were a lot of key features that were lacking within HomeNow that was apparent in other sites.
Screen
Survey
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Main users: tenants, landlords, property managers
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Mostly using for maintenance requests
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majority features of the app is communications, request, paying rent and contact vendors.
User Interviews
From our screener surveys, we were able to gather a total of 10 interviews. The interviews consisted of landlords, property managers, and tenants.
